FAQ

How long does delivery take?

Standard delivery time is 10 to 15 business days, depending on the location. You will receive a tracking number so you can track your order.

Do you offer free shipping?

Yes, we offer free shipping on all orders. During special campaigns, we also offer free tracked shipping.

How can I track my order?

When your order ships, you will receive an email with a tracking number and a link to follow your package in real time.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 30 days of receiving the product. Items must be in their original condition and unused. Please contact our customer service to start the return or exchange process.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All transactions are secure and encrypted to protect your information.

How can I contact customer service?

You can contact us through our contact form on the website, by email at contact@solyxo.com, or by phone at the number listed on our contact page.

Do you have a physical store?

Currently, we operate exclusively online, which allows us to offer a wide range of products at competitive prices.